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HR SHARED SERVICES ADMINISTRATOR X 9

These are varied administrative roles, covering a wide range of HR related issues. 37.5 hours per week working 5 over 7 days. You will need to be able to train on site Mon to Fri for 3-4 weeks then these roles will become work from home roles. Once restrictions lift you would be expected to work on site 1 day per week (more if you preferred). You must be able to get to Morley.

Job profile

We are looking to support this large client in various admin teams. The roles vary from team to team, but key skills include administration, extensive contact internally and regular use of a variety of systems across 2 screens. If you come from a background in a role that is temporarily suspended or likely to be due to Omicron and have a level of administration from that role, please do apply if you can give long term commitment.

Responsibilities

The teams cover the wide range of tasks undertaken in HR such as time and attendance, sickness, holidays, wages, recruitment etc. Skills within sickness include strong data entry skills and ability to communicate throughout the business processing sickness records. Within recruitment the ability to follow processes by booking in candidates at sites throughout the UK for assessment centres.

Experience, skills set and/or qualifications required

You will need to be organised with a high attention to detail and the ability to plan and prioritise your own workload. Ideally, you will have call and administration experience however the ability to pick up new IT systems is essential
Exceptional customer service skills, and capable of speaking to customers (these are internal contacts you are providing a service to) on the telephone
High attention to detail and accuracy
Excellent written and verbal communication skill
The ability to adapt and work flexibly with changing work demands and tasks
Computer literate with the ability to learn new systems
Hours: 37.5 hours per week 5 days over 7

Hourly rate £9.13 per hour

Location: Morley, Leeds for 3 – 4 weeks whilst training then home based but will eventually return to a minimum of 1 day per week on site.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

Reference ID: LHJ7758

Job Types: Full-time, Temporary

Salary: £9.13per hour

Customer Service Advisor home based

These permanent roles are initially temping for 12 weeks whilst security checks are undertaken (temp to perm). They are fully home based unless you would prefer to work on site in central Leeds. You need good customer service experience ideally from retail or hospitality backgrounds. These roles are telephone based so you need to want to transfer your customer service skills to telephone based environment. You need a clean credit file to be considered and the call work is query based. The roles are 37 hours per week.

Job profile

Being the initial point of contact for customers calling with a range of queries. More complex calls and complaints are then forwarded to alternative teams. These roles are permanent but will temp initially for 12 weeks whilst security checks are completed. Obviously you need to demonstrate the right attitudes during the 12 weeks. There is plenty of opportunity for long term progression with this firm.

Responsibilities

Due to an increase in business our client is looking for several customer service candidates. This client offers an outstanding working environment with a very friendly culture – you will be home based on an ongoing basis. It is essential you have a clean credit file and that you have lived in the UK for at least 5 years as you will also have a DBS check taken.

You need excellent telephone skills, and experience in a regulated environment (this is not essential) would be useful but employees from hospitality and retail have proved very successful in these roles. You need to be passionate about customer service and have good written English. You will be dealing with general enquiries from customers.

If you have good customer service ability, then please get in touch. Please be aware the role is very heavily telephone based but not sales related. You are dealing with varied enquiries.

Hours: 37 hours between 8.00am and 7.30pm Mon to Fri (shifts are on a rota) and Saturday 8.00am to 4.30pm working 1 in 3 weeks.

Location: Home based – equipment will be provided but you will need to be able to collect in person on site in Leeds at your own expense. Additionally if you ever need to go on site ie equipment issues etc you will also need to cover the expense.

Salary: £10.40 ph plus holidays

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

HR Shared Services

Job Profile

We urgently require some temporary candidates to work 5 days over 7. Training will be 3-4 weeks on site and then you will be required to work at least 1-2 days on site after training is complete. Morley based you will be working for a high-profile employer in an extremely varied administrative and customer service-related role.  You will be providing internal and external support across the organisation, supporting managers with a wide range of HR and recruitment issues.  Once restrictions lift you will be asked to work on site fully therefore you need to be able to get to Morley.

 

Responsibilities

Responding to and resolving customer questions and issues both over the phone and in writing

Correctly processing tasks and activities requested by customers through a ticket resolution system or by telephone and e-mail

Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues

Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation

Collaborating with managers, team leaders, team colleagues, customers, and other business partners

Completion of people administration tasks; recommending ways to improve the ways we do things where it would benefit the customer experience

Adapting to and learning from change, challenges, and feedback

Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received to complete or resolve the customer request

 

Experience, skills set and/or qualifications required

You will need to have previous customer service experience and a level of admin knowledge

You will need to be organised with a high attention to detail

High attention to accuracy and detail

Computer literate with the ability to learn new systems

Excellent verbal and written communication

Able to work within a fast-paced environment

Can work flexible shift patterns where required

A talent at problem solving and the ability to judge a situation

Experience in planning a priority your own workload

 

Hours: 37.5 hours per week. 5 over 7 days. 8am – 6pm (flexible shift patterns)

Salary: £9.44 per hour

Location: Morley, Leeds

 

Due to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

 

(Jo Holdsworth Recruitment – Recruitment Agency)

Membership Support Advisor

An exciting opportunity for a part office and part home based temporary role covering 9 months maternity leave. Could lead to a permanent post. . An administrative position assisting with member queries and complaints.  This is heavily email based therefore excellent written English. Full time hours. Previous complaint handling essential and ideally having used the ticketing system on Salesforce.

Job profile

As a Member Support Specialist you will serve as a support resource and contact point for various financial services related products and services. You will be detail oriented, tech-savvy, member-focused, flexible and adaptable and actively take ownership of small tasks and big projects with the same positive attitude. You will be responsible for handling Member Support interactions, root cause analysis of member issues, and improving internal processes & resources to deliver a member centric experience.

Responsibilities

  • Drive service level attainment of assigned tickets to organisational standards
  • Respond to member requests via email, live chats, social channels and/or phone support
  • Perform root cause analysis of assigned tickets
  • Resource for front-line service centre support teams
  • Investigating member complaints and escalated queries to help provide a satisfactory solution/ response
  • Effectively engage and partner with internal stakeholders to deliver a high level member experience

Experience, skills set and/or qualifications required

  • 1-2 years of member support/customer service experience ideal and even better if you have worked within a financial institution
  • Flexible and positive in a rapidly changing environment
  • Experience using a ticketing platform like Salesforce, Zendesk, Desk, etc. strongly preferred especially Salesforce knowledge
  • Complaint handling experience essential
  • Excellent communication skills both written and verbal
  • Accuracy, attention to detail and following instruction are really important

Hours: Mon to Fri ideally 35 hours per week

Location: London based 3 – 4 days per week and the rest home based

Salary: £13 to £14 per hour (the range is dependent upon experience)

Senior Administrator

Job Profile

Our client is looking for 2x Real Time Analyst’s to start work immediately. They are looking for temporary workers to join their busy team. This role is looking to be temporary for the first 12 weeks then it has a possibility to go permanent. You would need to interview on site for the role and then complete full time training on site until competent, the training has no time limit.

 

Working closely with the wider planning and operational teams, you will drive the delivery of customer service in the Leeds contact centre by monitoring and reporting on call metrics and colleague performance to enable them to maximise the effectiveness of their service.

Based in Morley with occasional work in Leeds city centre where parking will be available.  Can be home based 3 days per week.

You will also be responsible for using data and insight to schedule workforce planning using Excel alongside a variety workforce planning tool. You will analyse daily workloads and allocate resources as appropriate, identifying intervals where there is consistent overstaffing or understaffing and report inefficiencies to Workforce Management team.

Day to day you will monitor and report on colleague performance, process holiday requests based upon the allowance rules and support the planning team leader in forward planning meetings to deliver and discuss forecasts, plans and concerns for the week ahead. As well as this you will have accountability for watching real time queues and switching resource to minimise availability.

Responsibilities

  • Reporting call metrics and colleague performance
  • Using data and insight to schedule workforce planning
  • Using Excel to a high volume
  • Analyse daily workloads and allocate resources
  • Monitor and report on colleague performance and process holiday requests
  • Watch real time queues and switching resource to minimise availability

 

Experience, skills set and/or qualifications required

  • Quantitative, analytic, and technical skills
  • Strong working knowledge of Microsoft Excel is essential
  • Customer focused
  • Demonstrate competency in dealing with colleagues at a all levels
  • Previous contact centre experience would be highly advantageous
  • Good judgement
  • Able to adapt quickly to different scenarios

 

Hours: Monday – Friday 8:00 – 20:00 (flexible shifts), Saturday 9:00 – 17:30 and Sunday 10:00 – 16:00

Salary: £10.26 per hour

Location: Morley and home based

 

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

 

(Jo Holdsworth Recruitment – Recruitment Agency)

 

Administrator

We urgently need 6 full time temporary candidates to assist with a project, partly home based and partly on site in Leeds city centre.  Experience not essential but an excellent eye for detail as you will be checking documents, uploading information and ensuring data is correct.  Mon to Fri.  6 weeks minimum commitment.  Own laptop required.

Job profile

Assisting with a project for a Leeds based firm who are transferring data to a new CRM system.

Responsibilities

  • Checking extensions and validating information
  • Checking data on templates matches that on the CRM system
  • Checking to see if data transferred from one system to another is correct
  • Assigning paperwork to the system

Experience, skills set and/or qualifications required

  • Excellent eye for detail as this must be accurate
  • Good at picking up new systems
  • Ideally some admin experience but not essential
  • Must have own laptop (not a Mac)
  • Working from home 2 – 3 days per week and on site 2 days eventually 3 and w/c 21 Feb on site fully for that week

Hours: Working 37.5 hours per week Mon to Fri

Salary: £9.50 per hour

Location: Home and Leeds city centre

Accounts Administrator

This temporary role is partly work from home and partly site based. Our client is in Leeds city centre and needs urgent help in the accounts team. The role is for a minimum of 3 months but could potentially lead to a permanent role. Working full time hours Mon to Fri.  You need to enjoy working with figures and have strong Excel skills.  Any accounts experience would be beneficial but not essential.

Job profile

Working within the accounts team posting invoices, chasing PO numbers and ad hoc accounts duties.

Responsibilities

  • Upon receipt of timesheets issuing invoices on a weekly, bi-weekly and monthly basis
  • Matching PO numbers and chasing outstanding ones
  • General accounts duties
  • Working on Excel to a high standard
  • A laptop will be provided

Skills and experience

  • Ideally previous accounts experience however if you enjoy working with numbers training could be provided
  • Excel is essential – you will be using Pivot Tables and formatting
  • Excellent attention to detail is essential
  • Any knowledge of VAT or double entry book-keeping would be useful

Hours: 37.5 hours per week Mon to Fri 8.30 to 5.  On site Tues and Thurs at present and home working Mon Wed and Fri.  When guidelines change this will be a site based role in Leeds.

Hourly rate up to £12 per hour dependent on experience

Location: Leeds city centre

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

Reference ID: ALJ7570

Job Types: Full-time, Temporary

Salary: £10 to £12 per hour

Mortgage Administrator

Urgent requirement for temporary candidates with good data entry skills.  Experience not essential. Based near Thorpe Park in Leeds these temporary roles will run on an ongoing basis but ideally require candidates seeking a temp to perm role. It is a site based role completing important data input. 37.5 hours per week Mon to Fri. Accurate and speedy data input ability is essential.

Job profile

Supporting our client over an extremely busy period inputting important data. Must have good speeds and be very accurate.  There are a number of roles available in the organisation for temporary to permanent candidates.  They will however consider candidates wanting short term temporary work in the meantime.

Responsibilities

  • Inputting data relating to financial information/reports etc
  • There are a wide range of admin duties but the focus will be on clearing a back log but you may gain the opportunity to assist with other admin tasks

Experience, skills set and/or qualifications required

  • Extremely accurate data entry skills essential
  • Good keyboard speeds
  • Ability to work in a fast paced environment
  • Some work experience in an office related role would be preferable but having the ability to pick up a data entry role is more important

Hours: Working 37.5 hours per week Mon to Fri

Salary: £10 per hour

Location: Thorpe Park/Colton Leeds

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

Temporary HR Administrator

We urgently need temporary administrators to work 5 days over 7. They are varied administrative roles, covering a wide range of HR related issues. Training will be on site for 3 – 4 weeks and you will need to be able to work on site at least one day a week after training is complete (the other days will be home based). Once restrictions lift you may be expected to work on site more often therefore you need to be able to get to Morley.

Job profile

We are looking to support this large client in various admin teams. The roles vary from team to team, but key skills include administration, extensive contact internally and regular use of a variety of systems across 2 screens. If you come from a background in a role that is temporarily suspended or likely to be due to Omicron and have a level of administration from that role, please do apply if you can give long term commitment.

Responsibilities

The teams cover the wide range of tasks undertaken in HR such as time and attendance, sickness, holidays, wages, recruitment etc. Skills within sickness include strong data entry skills and ability to communicate throughout the business processing sickness records. Within recruitment the ability to follow processes by booking in candidates at sites throughout the UK for assessment centres.

Experience, skills set and/or qualifications required

  • You will need to be organised with a high attention to detail and the ability to plan and prioritise your own workload. Ideally, you will have call and administration experience however the ability to pick up new IT systems is essential
  • Exceptional customer service skills, and capable of speaking to customers (these are internal contacts you are providing a service to) on the telephone
  • High attention to detail and accuracy
  • Excellent written and verbal communication skill
  • The ability to adapt and work flexibly with changing work demands and tasks
  • Computer literate with the ability to learn new systems

Hours: 37.5 hours per week working 5 days over 7. You will be expected to work at least one weekend day per week or both weekend days every other week.

Hourly rate £9.13 per hour

Location: Morley

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

Accounts Assistant

Our Leeds city centre based client needs temporary support from 17 January for approximately 4 weeks. Full time hours based on site. You will either have good all round transactional accounts experience or alternatively, if you are studying a degree in Accountancy or completing AAT’s and want to expand your experience this may appeal to you.

Job profile

The role is providing support to a busy accounts team. A large aspect of the role will be chasing debtors therefore a confident approach is needed but previous credit control is not essential – just the willingness and confidence. The more advanced your accounts knowledge and experience the more they will be able to ask you to assist with.

Responsibilities

Various duties including:

  • Chasing debtors
  • Inputting invoices
  • Posting bank transactions etc
  • More advanced and varied accounts duties available dependent on your level of experience

Hours: 37.5 hours per week Mon to Fri flexible between 9 – 5.30 and 8 – 4.30

Hourly rate £9.50 to £10.00 per hour at lower level of experience flexible if more experience available

Location: Leeds city centre

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

Reference ID: ALJ7532

Job Types: Full-time, Temporary

Salary: £9.50 to £10.00