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Customer Service Advisor home based

These permanent roles are initially temping for 12 weeks whilst security checks are undertaken (temp to perm). They are fully home based unless you would prefer to work on site in central Leeds. You need good customer service experience ideally from retail or hospitality backgrounds. These roles are telephone based so you need to want to transfer your customer service skills to telephone based environment. You need a clean credit file to be considered and the call work is query based. The roles are 37 hours per week.

Job profile

Being the initial point of contact for customers calling with a range of queries. More complex calls and complaints are then forwarded to alternative teams. These roles are permanent but will temp initially for 12 weeks whilst security checks are completed. Obviously you need to demonstrate the right attitudes during the 12 weeks. There is plenty of opportunity for long term progression with this firm.

Responsibilities

Due to an increase in business our client is looking for several customer service candidates. This client offers an outstanding working environment with a very friendly culture – you will be home based on an ongoing basis. It is essential you have a clean credit file and that you have lived in the UK for at least 5 years as you will also have a DBS check taken.

You need excellent telephone skills, and experience in a regulated environment (this is not essential) would be useful but employees from hospitality and retail have proved very successful in these roles. You need to be passionate about customer service and have good written English. You will be dealing with general enquiries from customers.

If you have good customer service ability, then please get in touch. Please be aware the role is very heavily telephone based but not sales related. You are dealing with varied enquiries.

Hours: 37 hours between 8.00am and 7.30pm Mon to Fri (shifts are on a rota) and Saturday 8.00am to 4.30pm working 1 in 3 weeks.

Location: Home based – equipment will be provided but you will need to be able to collect in person on site in Leeds at your own expense. Additionally if you ever need to go on site ie equipment issues etc you will also need to cover the expense.

Salary: £10.40 ph plus holidays

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)