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HR Shared Services

Job Profile

We urgently require some temporary candidates to work 5 days over 7. Training will be 3-4 weeks on site and then you will be required to work at least 1-2 days on site after training is complete. Morley based you will be working for a high-profile employer in an extremely varied administrative and customer service-related role.  You will be providing internal and external support across the organisation, supporting managers with a wide range of HR and recruitment issues.  Once restrictions lift you will be asked to work on site fully therefore you need to be able to get to Morley.

 

Responsibilities

Responding to and resolving customer questions and issues both over the phone and in writing

Correctly processing tasks and activities requested by customers through a ticket resolution system or by telephone and e-mail

Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues

Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation

Collaborating with managers, team leaders, team colleagues, customers, and other business partners

Completion of people administration tasks; recommending ways to improve the ways we do things where it would benefit the customer experience

Adapting to and learning from change, challenges, and feedback

Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received to complete or resolve the customer request

 

Experience, skills set and/or qualifications required

You will need to have previous customer service experience and a level of admin knowledge

You will need to be organised with a high attention to detail

High attention to accuracy and detail

Computer literate with the ability to learn new systems

Excellent verbal and written communication

Able to work within a fast-paced environment

Can work flexible shift patterns where required

A talent at problem solving and the ability to judge a situation

Experience in planning a priority your own workload

 

Hours: 37.5 hours per week. 5 over 7 days. 8am – 6pm (flexible shift patterns)

Salary: £9.44 per hour

Location: Morley, Leeds

 

Due to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

 

(Jo Holdsworth Recruitment – Recruitment Agency)