Account Manager and Retention Specialist
£18k + bonus
Monday to Friday. Early finish on a Friday of 3pm.
My client are recruiting for hardworking and driven candidates who have a passion for building relationships with customers, negotiation and problem solving will be key to this role along with delivering high levels of customer service.
This is NOT a call centre.
- The primary function of the role is to deal with all customer retention and pricing queries.
- Supporting the business’ volume/margin/retention ambitions by nurturing relations with customers via proactive and reactive telephone contact and/or e-mail in a timely manner whilst maximizing margins/customer numbers
- Monitor ‘at risk and saved’ accounts to ensure these accounts still continue to use our services after being ‘saved’
- Identify cross sell and upgrade opportunities with existing customers
- Completion of pricing queries on a daily/weekly basis to meet customer demand.
- Reduce attrition to improve sales (in litres) and margin.
- Increase customer retention.
- At least 2 year’s work experience in an office environment
- Strong negotiation skills.
- Proactive and reactive telephone experience, particularly query handling, negotiation skills and delivery of customer service
- Excellent organisation and time management skills.
- Very strong communication and listening skills
If you have worked in an phone based role before and are looking to work for a company who can offer career development, company benefits and an early finish on Friday then please don’t hesitate to send your details across today.
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment – Recruitment Agency)