Assistant Litigation Administrator – Legal Services
Salary: £16,000 – £19,000 pa, depending upon experience
Hours of Work: 35 hours a week 9am – 5pm Mon-Fri
To support the Team Leader and the Officers in providing our clients varied client base a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts. The support tasks will be generally administrative but may involve being accountable for specific litigation processes.
To work to and achieve all internal and external SLA’s set in relation to the administrative and support activity.
To communicate professionally and effectively with clients, 3rd parties, debtors and colleagues by phone or in writing. This may include client billing and reporting.
To issue proceedings and enforcement action appropriately, accurately and in accordance with the court rules.
To deliver successfully to a high standard of quality combined with the expected level of output for the activities actioned.
To negotiate with debtors to maximise the net recovery level achieved for the client.
To comply with all regulatory and ethical standards (including the principles of ‘Treating Customers Fairly’).
To adhere to all client requirements.
Excellent telephone manner
Polite and courteous
The drive to focus clearly on meeting service standards set both internally and externally without the loss of quality
The competence to work with minimal supervision
The ability to work well under pressure
Excellent attention to detail
Ability to work effectively as part of a team
Ability to be flexible within the working day to ensure service standards are adhered to
Proven skills in a volume environment
Some understanding of the legal environment
Competent use of MS Word and Excel
Experience of a case management system an advantage but not essential
Experience in consumer debt collection and debt recovery litigation (including County Court Rules) would be advantageous.
A minimum of 5 GCSE’s or equivalent (grades A – C, including English Language and Mathematics)
Due to the amount of response we receive, unfortunately we e not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment – Recruitment Agency)