Job Title: Call Centre Advisor
Hours: Full time Mon-Fri No Weekend Work
Location: Leeds, near the white rose shopping centre
Salary: £17,500 + benefits
Our internationally established client are seeking several Call Centre Advisor’s to join their team – they have both permanent vacancies due to continuous expansion within the team.
Working within the financial sector you will need to be confident in dealing with often complex queries and be good at thinking on your feet, using your initiative and problem solving. You will deal with a really varies client base so again need to be good at adapting your style depending on who you are speaking with.
Duties and Responsibilities:
- Answering enquiries from clients by telephone or e-mail
- Providing the broadest range of information with regard to the different services and solutions on offer
- Attempting to resolve queries at first point of contact, or escalate if needed
- Providing information on request regarding the funds and changes that may impact them
- Call filtering – passing calls for other departments through to them when required
- Working as part of a team environment
- Working within financial guidelines and regulations at all times
As this is such a large organisation there are lots of internal development opportunities across several avenues, so they are looking for someone to join them who are seeking a long term career in an incredibly rewarding and forward thinking company. This role does also come with an industry recognised financial qualification which is fully funded! This role will suit someone with a strong academic background and confident communication skills.
Please note: that due to the nature of the industry you will be required to pass a credit check
Interviews will be taking place for this interview as soon as possible so please don’t hesitate in sending your most up to date CV across to us today!
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment – Recruitment Agency)