Vacancy Overview

Collections Agent

Salary

£17,500 p.a. + benefits

Location

Leeds

Ref

EO/RQA

Description

I am currently looking to recruit a new team of customer service professionals who are passionate about focussing each call on a smooth and positive outcome for the customer. This is a progressive position where you will receive 4 weeks initial training followed by Legal training which, once passed, will increase your base salary.

Monday 12:00 – 20:00 Tuesday to Friday 9:00 – 17:00

Working, in a small, friendly office, the Collections Agent will be required to:

  • Call customers who have outstanding debt payments with third party associates
  • Liaise with the customer regarding their current financial situation to gather an understanding why repayments have been missed
  • Go through an income and expenditure form to see how much the customer is able to feasibly repay, if at all
  • Set up repayment agreements with customers
  • Take an empathetic, understanding and patient approach to each call
  • Where a customer is unable to make repayments, liaise with partnered debt charities in order to ensure the customer is receiving as much support as possible
  • Take inbound calls from customers who are looking to setup repayment plans

    The Collections Agent will need:

  • A minimum of 6 months call centre experience is absolutely essential
  • Collections experience is desired
  • A clear customer focus and dedication to the Treating Customers Fairly
  • Educated to A-C level in GCSE Maths & English or equivalent
  • Excellent written and verbal communication skills
  • Strong decision making skills

Please click apply if you would like to be considered for this Collections Agent opportunity.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

 

Apply Now

Does this job interest you?
Apply

Apply Now

Does this job interest you?
Apply

Latest Vacancies

Accounts Assistant

Ref : KY/J5688

Accounts Assistant £25,000 (flexible depending on experience) LS10 Hunslet Monday- Friday We are working with […]

Salary £25,000 (flexible depending on experience)

Location Hunslet, Leeds

Read More

Client Services Executive

Ref : DN/J5736

Client Services Executive Location – Leeds Salary £20k – £23k We are looking for a […]

Salary £20,000 - £23,000 per annum

Location Leeds

Read More

HR Administrator

Ref : AL/J5734

This is a varied HR Administration role working for a well-known local employer. The role […]

Salary Hourly rate up to £10 per hour

Location Horsforth, Leeds

Read More

Digital Marketing Executive

Ref : KY/J5731

Digital Marketing Executive £18,000-£22,000 Leeds lS10 (Hunslet area) Monday- Friday My client has been a […]

Salary £18,000-£22,000

Location Hunslet, Leeds

Read More

View all our vacancies