Our client are an award winning and expanding company based on the outskirts of Leeds who are looking to recruit a new member of staff to join their established and innovative Customer Care team. Our client is within one of the top 100 companies to work for in the UK and are an accredited Investors in people.
This person plays an integral role to the success of the business with responsibility for ensuring the maximum potential is realised from our customer base. The candidate must be extremely hard working and driven.
The Ideal Customer Care Executive Candidate:
- Previous experience in a Customer Service role
- A passion for building relationships with customers
- Will have strong communication skills
- Be able to work well within a team
- The ability to build rapport
- Problem solving skills
Key responsibilities of Customer Care Executive:
- Responsible for maximising volume, positively influencing margin, and increasing customer retention through nurturing relations with customers.
- Achieving monthly targets & KPI’s
- Manage own work-flow and processes associated with the Customer Care team.
- Respond to any customer queries by telephone and email, in a timely manner whilst delivering a world class service.
- You will carry out commercial campaigns through outbound calling to ensure the maximum amount of customers are regularly using our products and services.
- Delivering a proactive service to customers, leading to better relations and increasing the customers lifetime value to the business
If you are looking to take the next step in your career within a forward thinking company who can offer progression and development then please don’t hesitate to send your CV across to us today.
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment – Recruitment Agency)