Vacancy Overview

Customer Care Executive

Salary

£18,000 - £22,000

Location

LS7

Ref

DN

Description

Customer Care Executive

Leeds – LS7

Salary £18k – £22k depending on experience

 

An exciting opportunity has arisen for a confident and passionate customer care executive to join a small family run business in LS7 where no 2 days will be the same. This is a varied role that requires excellent attention to detail, the ability to go above and beyond and a real passion for customer service. The hours of work are 8.30am – 5pm Monday to Friday.

 

The role of the Customer Care Executive will involve-

 

  • Taking inbound calls from customers looking to place orders (there are not a high volume of inbound calls as the majority of orders are placed via the website)
  • Excellent organisational skills and the ability to juggle a busy workload
  • Being passionate about customer service and ensuring each customer has a positive experience
  • Processing customer orders via the website quickly and accurately
  • Calling existing clients to ensure they are happy with the service and upsell relevant products where relevant
  • Responding to all webchat enquiries

 

 

The ideal person will have  –

  • Excellent telephone manner
  • Strong written and verbal communication skills
  • Friendly and outgoing personality
  • Strong IT skills
  • Ability to work well under pressure
  • Ability to juggle a busy work load
  • Be a key team player with a positive attitude

 

The company offers –

  • Free parking onsite
  • 24 days holiday plus bank holidays
  • Friendly team, good culture
  • Career development
  • Competitive salary

 

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

 

(Jo Holdsworth Recruitment – Recruitment Agency)

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