Customer service administrator – Not a call centre

Location: LS10
Salary: 18,000- 19,000
Hours: 8:30- 5pm or 9-5:30pm

Working in this family feel environment in a team of 4 duties will include;

Dealing with a wide range of customer service queries
Liaising with engineers and co-ordinating diaries and call outs
Providing outstanding levels of customer service whilst utilizing skills and knowledge to offer solutions that meet and exceed customers’ expectations
Answering telephone calls from policy holders/home owners and clients and expected to always deal with queries in a professional manner
Responsible for the administration and management of client instructions
Preparing quotations for customers
Dealing with any aftersales issues that arise and liaising with the customer service team where required

Skills and Personal Qualities:

Strong written and verbal communication skills and excellent telephone manner
Proficient in Microsoft Office
Excellent organisational skills in being able to multi-task and re-prioritize at frequent intervals
Must possess GCSE grades A-C or equivalent in Maths and English
Friendly, calm and professional manner
A high level of accuracy and attention to detail
Ability to work on own initiative
Issue resolution and problem solving ability
Strong communication and inter-personal skills
Ability to handle pressure and good time-management
Ability to adapt to change and work effectively as part of a team
Ability to handle customer complaints and resolve where possible
Understanding the need of internal confidentiality

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment – Recruitment Agency)