Vacancy Overview

Customer Service Advisor

Salary

An attractive salary of up to £19,000

Location

Leeds

Ref

JR/J5186

Description

The Company

Jo Holdsworth recruitment are currently working with a growing organisation that are looking for experienced Customer Service Advisors to join their team. They have had strong year on year growth and offer brilliant progression for the right candidates. The role is office based (not call centre), you will be dealing with queries over email and telephone to ensure that every customer receives an enjoyable customer journey.

If joining a company that is going places is important to you then this is the right opportunity for you! They have a brilliant attitude to a work/life balance and encourage a work hard play hard environment.

What will you be doing?

You will work alongside the operations team to answer inbound customer enquires via email and telephone, and making outbound calls spanning a multitude of query types. You will be responsible for building and maintaining positive relationships with customers and ensuring no customer ever feels like part of a process or a number. You will also be liaising with suppliers, brokers and third parties to ensure that all enquiries are serviced properly. You will also be dealing with customer complaints and resolving these in a timely and kind manner.

Skills Required

  • Computer Literate
  • Quick Learner
  • Patient
  • Empathetic
  • Comfortable speaking to people of all levels
  • High attention to detail

What you will get in return

  • An attractive salary of up to £19,000
  • Fantastic sociable hours (9:00am-5:00pm)
  • Dental Insurance
  • Regular company social events
  • Free coffee and Tea!

Interviews are being held immediately so please apply for the role for further information and I will be in touch!

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

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