Vacancy Overview

Customer Service Executive

Salary

£20,000

Location

Wakefield

Ref

AL

Description

This is a great opportunity for an experienced Customer Service Executive to take on a 12 months role on the outskirts of Wakefield centre.  You will be building relationships with existing customers via telephone and email (inbound calls) on a full time basis whilst working for a rapidly growing local agency.

Job Profile

Our client is looking for a professional, confident and adaptable Customer Service Executive to work in a friendly, supportive environment where the emphasis is on service. This role is focused on delivering an excellent experience to all of our clients customers through the efficient management of inbound phone and email support requests. You need to be able to work at pace, maintain a positive attitude and have a fantastic telephone manner.  This is a 12 months maternity role starting on 24 May or 1 June.  Commitment for this period is paramount.  The role could extend.

Responsibilities:

  • You will be the Customer Service support connecting customers with IT Developers around the clients IT issues
  • Taking calls and responding to emails and creating tickets to pass to the IT Developers to deal with the various issues
  • Managing the ticket from start to finish, maintaining contact and updating progress
  • You will need to prioritise issues dependent on the level of severity of the IT issue and manage customer expectations
  • Ensuring all support requests are recorded efficiently with sufficient detail and allocated to the most suitable team
  • Working to assist the team to achieve customer service targets/KPIs communicated by Team Lead/Management
  • Developing a culture of teamwork, high performance with a strong focus on customer care
  • Ensuring delivery of the best support whilst working speedily and maintaining a rapport with customers and working within targets or KPIs set by the business

Experience, skills set and/or qualifications required

  • Excellent customer service skills
  • Ability to build strong and effective relationships
  • Excellent communication and organisational skills
  • Ensure work is carried out in accordance with all training delivered and to be able to work to the set processes and procedures of the business
  • Proactive, hardworking and determined approach to work
  • Motivated, enthusiastic, self-starter who is able to work effectively both independently and in a team environment
  • Ability to perform well in a fast-paced environment

Hours:  37.5 per week ideally 8.30 to 5.30 Mon to Fri (some flexibililty on start and finish time)

Salary:  £20,000 per annum

Location:  Wakefield

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