Vacancy Overview

Customer Service Team Leader








Team Leader – Customer Service

Salary £23k rising to £25k after probation

Location – Leeds

We are looking for an energetic, self-motivated and enthusiastic team leader to join a new energy company based in Leeds where you will have complete autonomy in managing your team and driving the success of the business.

As a customer service team leader, you will be passionate about delivering the highest standards of customer service and offering regular coaching to your team members, strengthening their skills and motivating them.

As a start-up company your role will be dynamic, fast paced and exciting. We are looking for dedicated people to join us on our journey as we grow. In return we want to develop our people, we offer a fantastic culture with regular social events and incentives.

Managing a team of 13 customer service advisors you will have previous team leader experience and the ability to thrive in a fast-paced environment, you will conduct regular 1-1’s and coaching and must be a positive influence in the office.

As a Customer Service Team Leader your key skills and competencies will include:

1-year experience within a team leader role
Highly organised and able to work well under pressure
The ability to adapt to change, specifically with processes and procedures
Flexibility to adapt to a wide range of responsibilities as we expand
The determination to continuously improve standards and the customer journey
Great telephone skills and the ability to handle complaints and escalated queries
Knowledge of the energy industry is essential
The drive to contribute to the success and growth of the business
Confident producing reports and good problem solving skills
Passionate about developing your team and the ability to coach and managing performance
Numerical, computer skills, and the attention to detail is needed in a regulated environment.

Salary starting at 23k rising to 25k after probation
Annual Salary review based on performance
Monday to Friday 9am to 5:30pm (this may change to meet customer demand) no evenings or weekends!
People’s Pension
25 days Holiday, plus bank holidays.
Fantastic culture and environment with regular social events including free food and drinks
Modern, open plan city centre offices

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

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