Vacancy Overview

Internal Customer Service Executive








Working as part of a fast-paced internal IT team you will be offering outstanding customer service to follow colleagues and providing technical support services. The hours of work vary from 8am – 10pm Monday to Friday so some flexibility will be required and you must be able to pass a credit check to be considered for this role. Although this role is sat within an IT team, you don’t need any prior IT experience as that can be trained if you have the right attitude and passion for customer service.


The role of the Internal Customer Service Executive will involve –

  • Taking inbound calls from colleagues and offering outstanding customer service to resolve any technical issues that arise
  • Working through a busy email inbox and responding to queries in a timely manner
  • Understanding queries and offering a suitable solution
  • Problem solving and trouble shooting
  • Ensuing all technical equipment is set up properly in meeting rooms
  • Processing new starters and leavers and ensuring they have the correct IT access


The ideal person will have –

  • Excellent written and verbal communication skills
  • Positive and customer focused
  • Outstanding customer service skills
  • Ability to work well under pressure
  • Educated to degree level or equivalent
  • Able to pass a credit check
  • Flexible approach


The company offers –

  • Friendly working environment and great team
  • Career progression
  • 26 days holiday and bank holidays
  • Pension
  • Life assurance and plenty more

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

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