Vacancy Overview

IT Software Trainer

Salary

£28,400

Location

Leeds, Birmingham, Bristol

Ref

KY/5842

Description

£28,400 (inc company car allowance)

Head office Leeds but can be home based

Monday- Friday

This role will require overnight stays during the week. Due to the nature of this role a car is essential.

The main focus of this role will be to support new customers with the implementation of a new software designed to improve business procedures and be the driving force for the onsite training. You will be an integral member of the business, working within the Customer Service Department and taking the lead on ensuring customers have the best start on their journey.

Key Responsibilities for the role are:

 

  • Build and deliver interactive setup and implementation training to customers face to face
  • Provide support to customers over the phone and online
  • Guide customers through the implementation and set up process
  • Host regional training across the UK
  • Manage multiple small projects at once
  • Establish and maintain a good working relationship with clients and other professionals internally and externally
  • Create support documentation to use alongside implementation training days
  • Ensure referrals are passed on to the relevant departments
  • Work as part of a varied Customer Service Department
  • Support the Customer Service Manager
  • Performing any other duties which may be requested and for which they are experienced or trained to carry out.

 

We are looking for someone that has the following attributes:

 

  • Ability and passion to provide face to face training and implementation
  • Comfortable working with various groups of people
  • Build strong and positive relationships with other colleagues and teams.
  • Have a desire to learn and progress by sharing knowledge, experience and best practice across teams and work collaboratively at all times
  • Ability to juggle multiple tasks and work under pressurised, tight deadlines
  • Excellent IT skills
  • Excellent standard of written English
  • Passionate about delivering outstanding customer service
  • Technically Comfortable
  • Patient and Persistent

This role will require overnight stays during the week. Due to the nature of this role a car is essential.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

Apply Now

Does this job interest you?
Apply

Apply Now

Does this job interest you?
Apply

Latest Vacancies

Client Success Executive

Ref : DN/J6151

Client Success Executive Location – Leeds Salary – £20k – £25k depending on experience plus […]

Salary £20,000 - £25,000

Location Leeds City Centre

Read More

IT Workflow Developer

Our Client a leading law firm based in Leeds City Centre currently have an excellent […]

Salary £21,000

Location Leeds City Centre

Read More

Events Administrator

Our client one of the largest law firms in the world are currently recruiting for […]

Salary £19,000

Location Leeds City Centre

Read More

Personal Assistant

Personal Assistant Leeds City Centre £25,350 Mon – Fri, 37.5 hours per week. We are […]

Salary £25,350

Location Leeds City Centre

Read More

View all our vacancies