Litigation Officer – Legal Services
Salary: 19,000 – 24,000
Department: Legal Services (Unsecured)
Reports to: Team Leader
Hours of Work: 35 hours per week 9am – 5pm
To support the Team Leader in providing our clients varied client base a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts.
To ensure all internal and external SLA’s set in relation to your caseload are achieved (including activities by those supporting you).
To communicate professionally and effectively with clients, 3rd parties, debtors/customers and colleagues by phone and in writing.
To provide training and mentoring support to Assistants and other less experienced staff.
To deliver successfully to a high standard combined with the expected level of output for the activities actioned.
To negotiate with debtors and 3rd parties to maximise the net recovery level achieved for the client.
To comply with all regulatory and ethical standards (including the principles of ‘Treating Customers Fairly’).
To adhere to all client requirements.
To refer all complex/defended hourly rate activity promptly to the Technical Team.
Potential involvement in: client meetings; client billing and reporting; embedding client changes; testing changes to system; workload allocation; new client take on set up.
Ability to make decisions/recommendations based on legal knowledge and commercial acumen
Initiative to achieve deliverables with minimal supervision
Ability to thrive under pressure, responding with flexibility to varying work volumes
Competent negotiation skills
Experience in consumer debt collection and debt recovery litigation (including County Court Rules) would be advantageous.
Ability to communicate – both in writing and verbally – in a professional and effective manner
Competent use of MS Word and Excel
Due to the amount of response we receive, unfortunately we e not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment – Recruitment Agency)