Job reference: J6266
Job Title: Payment and Fraud Team Customer Service
Salary to be advertised: Yes
Job Type: Not sure??
Morley based this role requires someone with excellent technical ability as it is working with various systems. It’s a very fast paced role in a very busy environment. The salary increases to 20k after 12 weeks temping and the role is available either on a temp to perm basis or purely on a temporary basis until Christmas at least.
The role would be working within the payments and fraud team. It is dealing with a range of situations around potential fraud. This would include taking transferred calls from the company’s offshore contact centre to take details of potential fraud situations and escalated issues. You will be identifying and investigating any payment issues or fraudulent activity that arise.
You will also be the support for colleagues instore and in the other departments who must escalate payment related queries to this department. You will be also be communicating with customers who you believe may have committed fraud after running reports through the database. In this team you would also deal with refunds, chargebacks, e vouchers, cancelled order queries and communicating with banks, building societies, HMRC and the police when necessary all linked with fraud.
The role itself is extremely varied and would suit someone who has a keen eye for detail, happy with navigating various systems/computer programmes and who has a confident telephone manner. A lot of the conversations are challenging in themselves and a strength is character is essential.
Previous customer service experience is essential however they will train on fraud. Attention to detail is vital in this role along with excellent written and verbal English skills. The nature of the roles requires someone extremely trustworthy.
Hours: Sunday to Thursday 10am to 6pm x 4 days then 1 late night until 10pm.
Hourly rate £8.50 per hour increasing to £20,000 permanent equivalent after 12 weeks temping (£10.25 per hour).
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment – Recruitment Agency)