Vacancy Overview

Payment and Fraud Team Customer Service








Morley based (and home as well at present) these roles require candidates with excellent technical ability, good pace and strong customer service skills. Ability to read data and any experience linked with fraud would be beneficial. Until end of January 2021 but possibly temp to perm. Varied and interesting work.

These are very fast paced roles in a busy environment. The roles would be working within the payments and fraud team. It is dealing with a range of situations around potential fraud. This would include taking transferred calls from the company’s offshore contact centre to take details of potential fraud situations and escalated issues. You will be identifying and investigating any payment issues or fraudulent activity that arise. These roles are ideally temp to perm but if you can commit until the end of January 2021 you would be considered.

You will also be the support for colleagues instore and in the other departments who must escalate payment related queries to this department. You will be also be communicating with customers who you believe may have committed fraud after running reports through the database. In this team you would also deal with refunds, chargebacks, e vouchers, cancelled order queries and communicating with banks, building societies, HMRC and the police when necessary all linked with fraud.

The role itself is extremely varied and would suit someone who has a keen eye for detail, happy with navigating various systems/computer programmes and who has a confident telephone manner. A lot of the conversations are challenging in themselves and a strength is character is essential.

Previous customer service experience is essential however they will train on fraud. Attention to detail is vital in this role along with excellent written and verbal English skills. The nature of the roles requires someone extremely trustworthy.

Hourly rate £10.26 per hour You need to offer flexibility around working shift patterns which could be day time or evening working 5 days over 7 (any day of the week). 37.5 hours per week.

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