Vacancy Overview

Social Media Customer Service

Salary

£8.50 p/h

Location

Leeds City Centre

Ref

KO/J6028

Description

A renowned Leeds based employer, located in vibrant, bustling offices have a requirement to fill several part time roles. The roles are ideally temp to perm but candidates able to offer long term temp commitment would be considered. You need a love of social media and some experience within customer services. The hours suit candidates able to work evenings and weekends.

Working within the social media team you will be responding to posts on various platforms including Twitter and Facebook. You need to be alert and able to respond quickly. This firm have a very large following and receive a wide range of Tweets and comments that need responding to. These range from queries, general comments around products to service-related questions.

You need an excellent eye for detail, be incredibly accurate (your posts are going out to the public), have very good written and spoken English grammar. Spelling must be spot on! You need common sense and to be a natural team player. You will also be making contact via telephone to customers so communication skills are also very important. Experience in a contact centre/call centre environment would be required.

This is a great place to work. Current shifts range from a total of 18.5 hours per week to 31.5 hours per week. A typical week would look like:

Saturday 12 – 8pm, Tuesday 2pm to 10pm, Wednesday 2pm to 10pm and Thursday 8am to 4.30pm or Saturday 8am to 3pm, Sunday 10am to 4pm, Monday 4pm to 10pm
There are several patterns available, but you do need to be able to work until 10pm several days in the week and at least 1 day on a weekend.
Hourly rate £8.50 per hour increasing to £18,400 permanent equivalent after 12 weeks temping (£9.43 per hour).
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

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