Are you passionate about customer service?

Do you want to work for a business that is forward thinking and innovative with a great working environment?

Are you confident using a variety of computer systems?

Our client is a forward-thinking medical logistics company, and we are looking for a customer service advisor to join on a full time, permanent basis. We are looking for a candidate who has great communication skills, has an eye for detail and also who is confident at working with a variety of different computer systems.

Responsibilities

• Consistently always deliver an excellent standard of customer service taking a proactive and positive approach to ensure customer satisfaction.
• Log, prioritise and resolve customer queries raised via inbound telephone calls and emails.
• Effectively and accurately communicate information to customers and liaise with departments throughout the business.
• Provide support and assistance to customers, colleagues, and drivers.
• Promote a cohesive, empowered and engaged working environment.

What You Will Need

• Experienced with computers, working with a variety of different software’s
• Excellent administration skills
• Empathetic individual, you can understand how an issue affects your customers, on a personal level, and are able to communicate this to your customers
• Works well under pressure

Hours – Monday-Friday 9-5