Vacancy Overview

Sales support Administrator

Salary

£19,000

Location

Leeds City Centre

Ref

FP/J8113

Description

This role is key in facilitating the efficient functioning of the Enterprise Sales team! The role demands a quick and accurate turn-around of information, data and documentation, a wide variety of responsibilities and a keen ability to manage constantly changing priorities. To work alongside the Sales Account Managers covering all administrative elements of the sales process (pre and post sales) and to stand in for the Account managers where necessary. It is essential to be an excellent team player with proven customer service skills. Good communication and organisational skills with a strong eye for detail are also needed.

Key accountabilities

  • To self-organise and prioritise high levels of daily workflow with minimal supervision
  • To manage multiple email inboxes with high levels of efficiency
  • To set-up often complex and technical gas and electricity quotes within tight deadlines and to high levels of accuracy
  • To create and validate gas and electricity quote documentation in accordance with set guidelines
  • To frequently take responsibility for sending quotes to brokers and customers on behalf of the account managers
  • To take responsibility for booking and locking in accepted contracts within the correct parameters and ensuring profitability
  • To maintain via phone and email excellent working relationships with account managers, direct sales staff, brokers and customers
  • To update relevant systems with accurate contract and contact details
  • To issue post-sales communications and send signed contracts
  • To manage key process like Objections and Complaints data gathering when required
  • To provide other ad-hoc support as and when required with internal and external queries and projects
  • Adherence to internal process and risk frameworks
  • Take ownership of process improvements and to work towards taking responsibility for an individual process
  • To assist in the testing and training of new systems and tools
  • To provide cover for holidays and absences to ensure service levels are maintained

Outcome, Results and Key Performance Indicators

  • Correct set-up and generation of quotes to tight deadlines
  • Correctly validate all quotes
  • Competantly stepping in for account manager as and when required
  • Taking action on missing information reports to assist other departments in their processes.
  • Timely processing of contract documentation including updating all relevant systems and sending
  • countersigned contracts to customers
  • Maintain key relationships, both with internal and external customers and brokers with an emphasis on positive feedback
  • Successfully take ownership of internal and external queries making sure they are resolved

Experience

  • Previous experience in similar role would be preferred, however candidates who have been successful in this role in the past have sometimes come from different environments with a level of administration and the ability to quickly pick a new role up

Behavioural Capabilities

  • Customer focus
  • Results focus
  • Self-management
  • Effective communication skills
  • Attention to detail
  • Able to motivate self
  • Able to build positive relationships
  • Committed to a high standard of performance
  • Drive to achieve continuous improvement
  • Strong customer service focus, both internal and external
  • Effective communication skills
  • Positive under pressure
  • Ability to work collaboratively and under own initiative
  • Takes personal ownership of accountability for quality of data management and accuracy of timelines of work

Hours: 8.30 – 5 Monday – Friday (Tuesdays onsite, hybrid working Monday & Wednesday – Friday)

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment – Recruitment Agency)

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