Customer Care Advisor.

Jo Holdsworth Recruitment are recruiting Customer Care Advisors on behalf of our well-established, Leeds-based client within the healthcare sector. Due to continued growth, the company is expanding its Customer Care team and looking for individuals who are passionate about customer service and keen to develop their careers within a growing organisation. This role offers clear progression opportunities, structured salary increases, and the chance to gain exposure to other areas of the business through internal development programmes.

 The Role

As a Customer Care Advisor, you will be responsible for handling a range of customer queries via telephone and email. These queries will typically relate to product information, delivery timeframes, and adding new customers to the internal system. You will also support with order processing, ensuring prescriptions match order numbers before electronically signing these off. The role requires someone who can work accurately at pace while delivering consistently high levels of customer service.

 Responsibilities

• Taking inbound calls from healthcare professionals regarding product queries, delivery times, and new customer registrations
• Accurately adding new customers to the internal database and logging call outcomes
• Processing orders and ensuring prescription numbers match order details
• Electronically signing off orders efficiently
• Managing the shared inbox and responding to email queries
• Building strong relationships with customers and maintaining excellent service levels
• Identifying opportunities to introduce additional products where appropriate (not a sales-focused role)

 Experience, skill set and/or qualifications

• Previous office-based customer service experience.
• Strong written and verbal communication skills
• Good administrative and organisational skills
• Excellent attention to detail and accuracy
• A genuine passion for helping customers

 Progression & Development

• Starting salary of £26,500
• £1,000 basic salary increase each year
• Quarterly bonus incentives
• Development programme allowing employees to gain experience in other areas of the business
• Opportunities to progress into different teams beyond Customer Care

 Working Pattern

• Monday – Friday: 8:30am – 5:00pm
• 1 day per week working from home
• Weekend rota 1 in 6 weekends:
• Saturday: 8:00am – 1:00pm, Sunday: 10:00am – 2:00pm
• Day off provided during the week when working weekends