Ref: 10344
Customer Support Executive.
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Salary
£26,000.00 - £27,000.00
Contract
Permanent
Location
Leeds
Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
Description of this role
We’re partnering with a fast-growing tech company that is making a real impact in the education sector. They’re looking for a motivated Customer Support Executive to join their friendly and dynamic support team. This is a great opportunity for someone who enjoys helping people, solving problems, and wants to grow their career in a collaborative and people-focused environment.
The Role
You’ll be the first point of contact for users, providing guidance and support via phone, email, and webchat. You’ll enjoy investigating issues, troubleshooting, and ensuring customers have a seamless experience. You’ll work closely with a proactive and supportive team, contributing to continuous improvement and delivering outstanding service.
The ideal candidate must have strong communication skills and excellent experience in customer service.
Responsibilities
Experience, skills set and/or qualifications
What's in it for you?
If you’re looking for a role where you can make a real difference, develop your skills, and be part of a supportive, fast-moving team, this is a fantastic opportunity to take the next step in your career.
The Role
You’ll be the first point of contact for users, providing guidance and support via phone, email, and webchat. You’ll enjoy investigating issues, troubleshooting, and ensuring customers have a seamless experience. You’ll work closely with a proactive and supportive team, contributing to continuous improvement and delivering outstanding service.
The ideal candidate must have strong communication skills and excellent experience in customer service.
Responsibilities
- Deliver first-line support via calls, webchat, and emails
- Investigate and resolve queries or complaints within agreed SLAs
- Identify potential risks and escalate to relevant teams when needed
- Maintain accurate records and update systems regularly
- Share trends, patterns, and customer feedback to drive improvements
- Help create and update FAQs and online guidance resources
- Go above and beyond to provide an excellent customer experience
- Work collaboratively and in line with company values
Experience, skills set and/or qualifications
- Passionate about providing exceptional customer service
- Strong problem-solving skills and enjoys investigating issues
- Clear communicator with excellent written and verbal English
- Organised, proactive, and comfortable in a fast-paced environment
- Collaborative team player who can also work independently
- Experience with CRM or other support systems, or quick to learn new tools
- Interest in education is a bonus, but not essential
What's in it for you?
- £26,000 - £27,000 DOE starting salary
- Hybrid working from a Leeds-based office
- Core working hours 8:00am–5:00pm, Monday–Friday (no weekends or bank holidays)
- 32 days holiday including bank holidays
- Life assurance (3x salary) and private dental insurance
- Enhanced family-friendly policies
- Professional development budget for training and upskilling
- Flexible working options
- Paid volunteering day each year
- Social events and team activities
If you’re looking for a role where you can make a real difference, develop your skills, and be part of a supportive, fast-moving team, this is a fantastic opportunity to take the next step in your career.
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.
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Why JHR?
We’re a Leeds based commercial Recruitment Agency supporting organisations of all sizes and sectors across the UK. Big enough to deliver and small enough to care, we go beyond the CV to find the talent and attributes other recruiters miss. For us, finding the right personnel is personal.
