Temporary Customer Service Administrator.

About the role

We are looking for a proactive and organised Customer Service Administrator to support a busy HR and compliance function with ongoing vetting projects across the business on a temporary basis, starting immediately for 2-3 months with potential to become permanent.

This is a fast-paced, admin-heavy role with a strong customer service element. You’ll be responsible for gathering information, updating records, completing forms, and chasing outstanding details to help ensure applications are completed smoothly and on time.

The role would suit someone who enjoys structured administrative work, is confident communicating by phone and email, and can work independently with a high level of accuracy.

Key responsibilities

• Completing vetting forms using information from internal systems
• Supporting additional checks for engineers working on sensitive contracts
• Liaising with employees and engineers to request missing information
• Chasing outstanding responses to keep applications moving
• Maintaining trackers in Excel
• Updating records and monitoring deadlines
• Working closely with HR and compliance teams
• Helping to clear a backlog of live projects

About you

We’d ideally like someone with experience in admin, customer service, or compliance, although this is not essential.

More importantly, you’ll be:

• proactive and organised
• confident communicating by phone and email
• able to work independently
• detail-focused and accurate
• comfortable using Excel and Microsoft Office
• reliable, switched on, and happy to get stuck in

A background in HR, compliance, vetting, or onboarding would be a bonus, but we’re equally open to someone with the right attitude and willingness to learn.

What’s on offer

• A busy and varied role with immediate start available
• Potential for the role to become permanent
• Supportive team environment
• On-site parking
• Easy access from Castleford station
• Opportunity to join a growing business and support important projects

Interested?

If you’re an organised administrator who enjoys keeping things moving and delivering great customer service, we’d love to hear from you.